Shipping policy
The Lakes Boutique
United Kingdom
We aim to process and dispatch all orders as quickly as possible and provide a reliable delivery service to our customers.
Order Processing
Orders are normally processed and dispatched within 1–3 working days of receiving your order.
Orders placed at weekends or on UK public holidays will be processed on the next working day.
Once your order has been dispatched, you will receive an email confirming that your order is on its way.
UK Delivery
We currently offer delivery throughout the United Kingdom using Evri.
Our standard UK delivery charge is:
UK Standard Delivery – £4.95
Delivery is normally expected within 2–5 working days after your order has been dispatched.
All Evri parcels are tracked, allowing you to follow the progress of your delivery. Evri's standard service generally aims to deliver within 2–3 working days from drop-off or collection, although delivery times can vary depending on circumstances and destination.
Evri Parcel Sizes
Our postage charge is designed to cover the majority of clothing orders, including tops, cardigans, trousers and jackets.
Evri's current UK prices vary according to parcel size and weight. For guidance, parcels weighing 1–2 kg can cost around £3.52 for a small parcel, while parcels weighing 2–5 kg are currently around £6.59 for standard home/work delivery.
For larger or heavier orders, we may need to use a larger parcel service.
Delivery Delays
We aim to meet the estimated delivery times above, but delivery times are not guaranteed and may occasionally be affected by circumstances outside our control, including postal or courier delays, adverse weather, industrial action or other unforeseen circumstances.
If your order has not arrived within a reasonable time after the expected delivery period, please contact us at info@thelakesboutique.co.uk and we will investigate the matter with the courier.
Incorrect Delivery Address
Please check that your delivery address is correct and complete before placing your order.
The Lakes Boutique cannot be responsible for delays or additional delivery costs resulting from an incorrect or incomplete address supplied by the customer.
Damaged Parcels
Please contact us as soon as possible if your parcel arrives damaged.
Where appropriate, please provide photographs of the packaging and the damaged item so that we can investigate the issue with the courier.
Missing Parcels
If your order is showing as delivered but you have not received it, please contact us at info@thelakesboutique.co.uk as soon as possible so that we can investigate with Evri.
Contact Us
If you have any questions about our shipping and delivery service, please contact:
The Lakes Boutique